HIPAA Statement / Notice of Privacy Practices
Issued by: International Call Center (“ICC”)
Our Commitment to Your Privacy
International Call Center is committed to maintaining the privacy and security of your Protected Health Information (PHI) in compliance with the Health Insurance Portability and Accountability Act (HIPAA). This Notice of Privacy Practices explains how we may collect, use, and disclose your PHI when providing answering services.
What Is Protected Health Information (PHI)?
PHI includes information that can identify you and relates to your health condition, care, or payment for services — such as your name, date of birth, symptoms, phone number, or medical provider details.
How We Use and Share PHI
Practice Information:
We may use and share your PHI strictly for the following purposes:
Treatment: Delivering messages and details to authorized medical personnel (e.g. ,on-call doctors, office staff).
Operations: Internal audits and quality assurance to improve our answering service performance.
Communication: Calling, faxing, or texting authorized individuals with necessary patient updates.
Legal Requirements: If required by law or court order.
We will never use or disclose your PHI for marketing or other purposes without your explicit written consent.
Your Rights
As a patient or client, you have the right to:
Request Access to your PHI
Request Corrections to your information
Withdraw Consent for use or sharing
Request Restrictions on certain disclosures
Receive a Paper or Digital Copy of this notice
To exercise these rights, please contact us using the details below.
Data Protection Measures
We maintain technical, administrative, and physical safeguards such as encryption, secureaccess controls, and audit logging to protect PHI from unauthorized access, use, or disclosure.
Questions or Complaints
If you believe your privacy rights have been violated, you may file a complaint without fear ofretaliation. Contact:
Privacy Officer
International Call Center
1474 W. Price Rd Ste 7361 Brownsville, TX 78520
info@theinternationalcallcenter.com
