Terms of Service
Company Name: International Call Center (“ICC”, “we”, “us”, or “our”)
1. Acceptance of Terms
By accessing our website or using our answering services, you agree to comply with and be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.
2. Description of Services
International Call Center provides 24/7 professional call handling, including medical answering services, call routing, message taking, SMS notifications, and secure communication with providers and office staff. These services are offered to businesses in healthcare and other industries under service-specific agreements.
3. Use of Website and Services
You agree to use our website and services only for lawful purposes. You are responsible for ensuring that all information you provide is accurate and up to date. You agree not to:
- Attempt unauthorized access to our systems or data
- Interfere with the proper operation of the website or services
- Interfere with the proper operation of the website or services
4. Client Accounts and Communication
Clients may be given access to communication portals or other digital tools. It is your responsibility to keep any login credentials confidential. You agree to notify us immediately of any unauthorized access or use of your account.
5. SMS Communications
By providing your phone number and opting in—whether through a web form, service enrollment process, or any other method—you provide
express written consent to receive SMS (text) messages from International Call Center (ICC). These messages may include service-related alerts, call-handling updates, customer support communication, and other operational notifications.
Consent is not a condition of purchase or service use.
Messages are
strictly transactional and related to services you have with ICC; we do not send promotional or marketing texts.
Message frequency may vary depending on your service and interaction with our team. Standard
message and data rates may apply depending on your mobile carrier and plan.
You can
opt out at any time by replying
STOP to any text message. After opting out, you will receive a final confirmation message and will no longer receive texts from ICC. For assistance, reply
HELP or visit our website at
www.theinternationalcallcenter.com.Your information is handled in accordance with our
Privacy Policy. Our SMS communications are intended for users
18 years of age or older. By opting in, you confirm you meet this requirement.
When opting in, you will receive a welcome message stating:
“Thanks for subscribing to International Call Center notifications. Msg&data rates may apply. Reply STOP to opt out.”6. Confidentiality and HIPAA Compliance
International Call Center is HIPAA-compliant and handles Protected Health Information (PHI) with the highest level of care. All collected data is managed according to our Privacy Policy and industry best practices.
Clients in the healthcare industry are responsible for ensuring that they have obtained proper consent to share patient information with ICC for service purposes.
7. Intellectual Property
All content on our website—including text, graphics, logos, and software—is the property of the International Call Center and protected by copyright and trademark laws. You may not reuse or distribute any content without our written permission.
8. Payment and Billing (If Applicable)
Unless otherwise agreed upon, clients are billed according to their chosen service plan. Payment terms and fees are outlined in separate service agreements. Non-payment may result in suspension or termination of services.
9. Disclaimer of Warranties
Our website and services are provided “as is” and “as available” without warranties of any kind, express or implied. We do not guarantee uninterrupted access or error-free operation.
10. Limitation of Liability
To the maximum extent permitted by law, International Call Center shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to lost profits, data loss, or service interruptions.
11. Termination
We reserve the right to terminate access to the website or services at our discretion, with orwithout notice, for violations of these Terms or any applicable laws.
12. Changes to These Terms
We may revise these Terms of Service at any time. If we make material changes, we will notifyusers via our website or other communication methods. Continued use of the website orservices after updates constitutes your acceptance of the revised terms.
13. Governing Law
These Terms are governed by the laws of the state or country in which International Call Centeroperates, without regard to its conflict of law principles.
14. Contact Information
If you have any questions about these Terms of Service, please contact us:
International Call Center
1474 W. Price Rd Ste 7361 Brownsville, TX 78520
info@theinternationalcallcenter.com
