Privacy Policy
Definitions Definitions of Key Terms
Personal Information: Any information that can be used to identify an individual, such as name, email address, phone number, and physical address.
Personal Health Information (PHI): Sensitive information related to an individual’s health status, including medical conditions, treatments, dates of birth, and other health-related data. This information is protected under HIPAA regulations.
Sensitive Data: Any information that requires additional protection due to its nature ,including but not limited to personal health information, financial details, and other confidential data.
1. Introduction
Welcome to the International Call Center. We are committed to protecting your privacy and ensuring a safe online experience.
This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our answering services.
Our services are compliant with the Health Insurance Portability and Accountability Act (HIPAA). Please read this policy carefully. If you do not agree with the terms of this policy, please do not use our services.
2. Information We Collect
Practice Information:
Contact Information: We collect contact information provided by clients, including name, phone number, email address, and any other details shared when contacting us or using our services.
SMS Data: If you use our SMS services, We collect data related to SMS communications, including message content and opt-in/opt-out responses.
Provider and Office Personal Information:
Personally Identifiable Information: Includes, but is not limited to, email address, first and last name, phone number, address, state, province, ZIP/postal code, and city. This information is deleted if our service is no longer required.
Personal Health Information:
Patient Information: We collect sensitive personal health information from callers, which may include, but is not limited to, patient names, dates of birth, symptoms, and phone numbers. This data is gathered when individuals contact us or use our services. All collected information is managed and protected in compliance with HIPAA regulations.
Contact Information:
Phone Numbers: Used to communicate with patients and on call providers, to provide information to on-call providers or office staff as needed.
3. How We Use Your Information
To Provide Medical Answering Services: Including recording patient information, relaying details to on-call providers or office staff, and ensuring timely communication.
To Communicate with Providers and Office Staff: Delivering patient information via phone, email, fax, or SMS to authorized medical personnel as part of our service.
Compliance with HIPAA: Personal health information (PHI) is used strictly for the purposes for which consent was obtained, in alignment with HIPAA regulations.
To Obtain Practice Consent: Ensuring we have appropriate consent from medical practices to use and share patient information as part of our services.
To Contact Office or Provider: Using email, telephone calls, SMS, or other forms of electronic communication for updates or informative communications related to functionalities, contracted services, including security updates.
4. How We Share Your Information
We may disclose your information in the following ways:
With On-Call Providers and Office Staff: Patient information, including dates of birth, symptoms, and phone numbers, is shared with authorized medical personnel via phone, email, fax, or SMS as required for medical services.
For Legal Reasons: Information may be disclosed if required by law or to protect our rights, privacy, safety, or property, or that of our users or the public.
Note: We are committed to protecting your privacy. Please be assured that we do not share your information with third-party sites or organizations. SMS or phone numbers will not be used for unauthorized purposes or shared with other parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal and health information from unauthorized access, use, or disclosure. These measures include encryption, secure communication channels, and strict access controls. Despite these efforts, no data transmission or storage system can be guaranteed to be 100% secure.
6. Your Rights and Choices
Access and Correction: You have the right to access and correct your information. To request access or updates, please contact us directly.
Consent Withdrawal: If you wish to withdraw your consent for the collection or sharing of practice information, please notify us. Withdrawal of consent may affect our ability to provide certain services.
Opt-Out of SMS: You may opt-out of receiving SMS communications by replying "STOP" to any SMS message we send you.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically. When we make changes, we will update the "Last Updated Date" at the top of the policy and post the revised policy on our Site. We encourage you to review this policy regularly for any updates.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices regarding personal and health information, please contact us at:
International Call Center
1474 W. Price Rd Ste 7361 Brownsville, TX 78520
info@theinternationalcallcenter.com
